Privacy policy

Who is responsible

BotTellMe, company reg. no. (CVR) 28003439, Fuglegårdsvej 20A, 2820 Gentofte, Denmark, is the controller of the personal data described here. Questions about your data can be sent to info@bottellme.com.

When you visit our websites

• Our hosting providers record your IP address, browser and the time in technical logs to deliver the pages and protect them against abuse. The logs are deleted after a short time. The legal basis is our legitimate interest in running secure websites (GDPR Article 6(1)(f)).
• If you accept statistics, we use Google Analytics to measure how the pages are used, such as page views, clicks, where visitors come from and which device they use. Google Analytics keeps data for up to 14 months. The legal basis is your consent (Article 6(1)(a)). You can withdraw it at any time under "Cookies" at the bottom of the page.

When you chat with our chatbot

• We store your messages, the chatbot's answers, times, the page you wrote from and any rating (thumbs up or down). Your browser stores a conversation ID and the latest messages so the conversation follows you between pages.
• Messages are sent to a language model (OpenAI), which writes the answer.
• If you ask to be contacted, your name and your email or phone number are sent to us so we can reply.
• The purpose is to answer your questions, follow up and improve the chatbot. The legal basis is our legitimate interest in doing so (Article 6(1)(f)).
• Conversations and contact requests are deleted automatically after 13 months.
• Do not write sensitive information, such as health information, in the chat.

When you contact us or book a meeting

If you email or call us, fill in a contact form or book a meeting (via Calendly), we process the information you give us, typically name, email, phone, company and your message. The purpose is to reply and possibly enter into an agreement. The legal basis is our legitimate interest in answering enquiries and, where relevant, steps prior to an agreement (Article 6(1)(b) and (f)). We keep the information for as long as the dialogue or a collaboration is relevant.

When you have an account on chatbots.bottellme.com

• We process your email, login times, IP address and browser at login, your organisation's name and website, the colleagues you invite and the content you add to your chatbot. Other users in your organisation can see your email.
• The purpose is to provide the service, keep it secure, give support and send messages about your account and subscription. The legal basis is the agreement with you or your organisation (Article 6(1)(b)) and our legitimate interest in security (Article 6(1)(f)). You cannot create an account without an email.
• An organisation that does not get a subscription within 30 days is deleted together with its chatbots. Otherwise we keep the information while the account is active and delete it when the account is closed, unless the law requires us to keep it longer.

When you are a customer or partner

If you buy a subscription, a course, a workshop or advisory services, we process name, email, phone, company, address, company or VAT number and invoices. Card payments are handled by Stripe; we do not see the card number. The legal basis is the agreement (Article 6(1)(b)) and the Danish Bookkeeping Act (Article 6(1)(c)). Accounting records are kept for 5 years from the end of the financial year.

Chatbots on our customers' websites

If you chat with a BotTellMe chatbot on another company's website, that company is the controller, and BotTellMe processes the data on its behalf. Read the company's own privacy policy and contact it about your data.

Cookies and local storage

We only use what is necessary for the pages and the features you use to work, plus statistics if you accept. Your choice applies to both bottellme.com and chatbots.bottellme.com.

• __cf_bm (Cloudflare): tells humans from bots and protects the pages. 30 minutes. Necessary.
• __dpl (Lovable): routes you to the right version of the site. 24 hours. Necessary.
• Your cookie choice: remembers whether you accepted or declined statistics. 12 months. Necessary.
• Login on chatbots.bottellme.com (local storage): keeps you signed in until you sign out. Necessary.
• Chat (local storage): conversation ID and the latest messages once you write to the chatbot. Until you start a new conversation or clear your browser. Necessary for the chat you started.
• Settings (local storage): such as your language and, in the portal, the selected chatbot. Necessary.
• _ga and _ga_<id> (Google Analytics): recognises your browser on later visits for statistics. 2 years. Only if you accept.
• Statistics (Lovable): page views, clicks and load times. Only if you accept.

Who processes the data for us

We use these processors: Lovable (websites and statistics), Cloudflare (delivery and security), Supabase (database and login, EU), Render (servers, EU), OpenAI and Mistral (language models), Microsoft (email), Stripe (payments), Dinero (bookkeeping) and Calendly (meeting booking) and Google (statistics). Stripe also processes some data as an independent controller, for example to prevent fraud. We only disclose data to authorities when the law requires it.

Some providers process data outside the EU, including in the United States. Transfers are based on the European Commission's standard contractual clauses or the EU-US Data Privacy Framework.

Your rights

You have the right to access the data we hold about you and to have it corrected or deleted. You can also have the processing restricted and receive data you have given us in a common format. Where processing is based on consent, you can withdraw it; this does not affect processing before then.

You have the right to object to processing based on our legitimate interest.

Write to info@bottellme.com to use your rights. You can complain to the Danish Data Protection Agency (Datatilsynet), Carl Jacobsens Vej 35, 2500 Valby, Denmark, datatilsynet.dk.

Changes

We update this policy when our processing changes. The current version is always here.